Claim
You are supported, at every step.
In the event of a situation likely to lead to cancellation, VAX CONSEILS works alongside you — analysing the coverage, building the claim file, defending your interests with the insurer.
Event in progress
Contact VAX CONSEILS immediately — early notification can allow reasonable expenses incurred to prevent the claim to be taken into consideration.
Support process
Five clear steps.
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01
Contact VAX CONSEILS without delay
As soon as an event likely to cause cancellation or postponement of your participation arises — including before it materialises — contact VAX CONSEILS. Early notification allows us to consider reasonable additional expenses incurred to prevent the claim or contain its cost.
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02
Dossier opening and appointed loss adjuster
VAX opens your claim dossier and coordinates the intervention of the loss adjuster appointed by the insurer (Groupe Polyexpert).
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03
Analysis of coverage
We verify that the cause of cancellation is covered by your contract and within what limits (caps, exclusions, notification deadlines).
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04
Building the claim file
We help you compile the claim file (evidence of cancellation, proof of irrecoverable participation costs, associated contracts) and check compliance with the terms of the insurance contract.
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05
Negotiation with the insurer
We defend your interests with Cooper Gay and Fidelidade so that any indemnification is assessed in line with the contract. We support you through the exchanges if the cause of cancellation is contested.